Nashville Psych, founded by Dr. Daniel & Amy Goldstein, is made up of a team of highly skilled clinicians and staff members, who share a commitment to providing the highest quality of care to adults, children, couples, and families with a wide range of presenting issues. Our team is warm, authentic, collaborative, community-oriented, and values lifelong learning.
About Our Client Care Team
Our Client Care team is of great importance to our NP Community. Led by Client Care Director Andrea Wilson, the team is dedicated to treating potential and current clients with the utmost respect, kindness, warmth, authenticity, and professionalism.
The Role Of A Client Care Coordinator
In this role, you’ll be the first point of contact for new client inquiries, responding promptly via phone and email, discussing therapy services and evaluations, matching clients with therapists, and guiding them through the intake process. You’ll manage scheduling, cancellations, and rescheduling for existing clients, assist therapists with specific administrative needs, and handle occasional client concerns with care and professionalism. Billing responsibilities include processing payments, following up on billing issues, and sending superbills. Additional duties include maintaining accurate records, attending weekly team meetings, coordinating with external providers, managing office supplies, and supporting general office upkeep and basic tech troubleshooting.
The Ideal Candidate
Ideal candidates have experience in the field of Customer Service and have an interest and knowledge of mental health care. We are looking for candidates who are warm, open, self-reflective, authentic, hard-working, creative, curious and passionate about the work. We are also looking for people who very detail-oriented and possess excellent written and verbal communication skills.
Benefits of Joining Nashville Psych
- Being part of an established, centrally-located clinical practice, known in the community for consistently providing excellent care
- Connecting to other team members in our supportive community
- Paid time off
- 401K matching
- Flexibility and a supportive team that promotes a healthy work-life balance
- Hybrid work schedule
- Beautiful furnished office spaces
- Feeling great about your contribution to helping Nashvillians receive the very best mental health care
- Opportunities for professional development
How To Apply
Please read instructions carefully. As this is a detail-oriented position, candidates who do not complete all four steps will not be considered.
- Email your Resume or curriculum vitae to jobs@nashvillepsych.com
- Email a cover letter briefly sharing your career goals and why you think Nashville Psych would be a good fit for you
- To ensure we find a detail oriented candidates, please use this exact subject line in your email: Client Care Coordinator: I Pay Attention To Details
- Finally, complete our employment interest form below.
