Welcoming Hannah Lavey, Client Care Coordinator
Welcoming Hannah Lavey, Client Care Coordinator
At Nashville Psych, our Client Care team is dedicated to making your experience as smooth, supportive, and seamless as possible. From your very first call or email, they’re the ones who help match you with the right therapist or evaluation, answer your questions about our services, and guide you through the intake process. Once you are an established client, they are there to help with any relevant administrative needs and billing support.
Earlier this month, we hired a new Client Care Coordinator, Hannah Lavey, who already feels like a perfect fit. In her role, along with Client Care Director Andrea Wilson, Hannah is the first point of contact for individuals seeking therapy at our practice.
We hope you enjoy getting to know her as much as we have in the Q&A session below.
Hi Hannah! We are so happy to have you on our team.
Thank you so much!
Can you share a little about yourself?
Sure! I am Hannah Lavey. I have called Nashville home for the past 30 years, where my husband, John, and I raised our two daughters, Frances (25) and Mary Sparks (23).
What led you into a helping profession?
I have always been drawn to it. In the mid-1990s, I attended the University of Tennessee College of Social Work. Although I didn’t complete my degree, I pursued my passion for the arts by starting a stationery design business called “by hand by hannah.” Nevertheless, my enthusiasm for mental health has remained strong; I often joke that there’s an imaginary sign above my home and my head that reads, “Welcome, I will listen and help.”
What values or beliefs guide your work when supporting clients?
I deeply value the power of kindness in my work with clients. People truly want someone to listen, and a kind voice is an excellent way to build trust from the very beginning.
How do you help new clients get started with therapy at our practice?
When helping new clients begin therapy at our practice, I first invite them to share what’s on their mind. Then, I explain a bit about our practice, our therapists, fees, and the intake forms. If this practice is not the right fit, I make sure to provide them with other resources and guidance, as I believe in advocating for individuals whether or not they become our clients.
What’s one thing you wish more people knew about getting started in therapy?
I wish more people understood how transformative therapy can be. It takes immense courage to schedule that first appointment, yet I genuinely believe there’s no better investment than the one we make in our emotional well-being and health.
What are some common questions or concerns you help clients navigate?
So far, I’ve encountered a wide range of questions and concerns, from adult psychoeducational evaluations to couples counseling, and a significant number of inquiries about anxiety, depression and ADHD support.
What would you say to someone who’s nervous about reaching out for therapy?
I would reassure them that the feeling of nervousness is very human. Being vulnerable can be difficult.
It sure can! What do you do when things get busy or stressful?
I love to walk, stretch, or just move. I find that fresh air is sometimes the best medicine. So simply walking outside and looking at the sky or the birds can help me recalibrate.
I love that. What’s one thing that always makes your day better?
My early morning meditation hour is one of my non-negotiables. That quiet hour makes even a hard day a little more grounded. And I am always elated when I get a phone call or text from my adult daughters.
What is your favorite self-care tip?
Morning meditation plus going to the gym with my husband several mornings a week. It is a fun way for us to exercise and be together.
What are you most excited about in your new role?
I am delighted to be working with such a lovely team and to be working alongside Andrea Wilson, who is a real pro. Her patience, empathy and interpersonal skills are extraordinary. I am excited to be personally and professionally challenged by learning new things, connecting with my coworkers, and getting to help folks. The world needs more helpers and more kindness.
What message do you have for clients who are thinking about reaching out?
I will do my very best to listen, connect them with one of our great therapists, and if our practice is not the right fit, I will find and share resources for their ongoing search.
Thank you so much, Hannah! It’s been great speaking with you.
My pleasure!